FAQ's
HOW TO ORDER WITH FAEREN DESIGN
Browse through our products and collections which can be found on the 'Shop Page' or through the collections at the top of the page.
When you have decided on what you would like to order click on the Add to Cart button below the product.
When you have finished shopping press the 'View Cart' link in the top-right.
Review the products you are about to order then click 'Check Out'
Complete the order form or contact us to arrange alternative payment options.
You will receive an order summary and reference number via email as soon as you have placed your order.
Your order will then be shipped within 48 hours provided the goods are in stock.
We will try our best to keep the web site up to date. If a product becomes unavailable you will be contacted so an alternative decision can be made.
WHAT IS OUR RETURN POLICY?
RETURNS POLICY
Your satisfaction is important to us, however, we do not accept returns simply if you have changed your mind.
If goods are faulty, please notify us within 3 days of receipt and state reasons for refund request.
We cannot refund freight charges on delivery and return of goods.
Any goods returned must be in the condition received. Upon agreement, returns are to be sent to:
FAEREN DESIGN
14 Maegraith Place
Griffith, New South Wales 2680
Faeren Design will refund either to your credit card or direct deposit.
If you have any queries or problems, please feel free to email us at karen@faerendesign.com.au
DELIVERY INFORMATION
Faeren Design aims to process and send your order within 48 hours of receiving it by email.
However, if a product ordered is not in stock, we will notify you by email immediately and advise you of the expected delivery time.
WHICH PAYMENT METHODS DO YOU ACCEPT?
PayPal and Credit Card
DELIVERY TIMES
For orders within Australia, please allow 3 - 10 working days depending on the destination of the parcel.
DELIVERY & BULKY ITEM SURCHARGES
Faeren Design uses Australia Post and Couriers for its local deliveries. Theses are reliable and cost effective services
Bulky item surcharge - we charge extra for bulky items.
Fire pits, sculptures, statues and furniture please contact us for a quote before purchasing on large items.
Freight charge is subject to your postcode and we will quote accordingly.
We use various couriers. All deliveries require signature on delivery.
PRIVACY POLICY
At Faeren Design respect your privacy.
We respect the personal information you provide us and will not loan or sell your information to others. We use your information to process your order and to provide you with a more personalised service. We may send out special offers, or other information from time to time, however, if you do not wish to receive these please email please contact us at karen@faerendesign.com.au and we will remove you from our mailing list.
We aim to offer friendly and efficient customer service, so it may sometimes be necessary to contact you by email in regards to any purchases you have made.
If you have any queries or concerns regarding our privacy policy, please do not hesitate to contact us at karen@faerendesign.com.au
We do not disclose any personal information collected from this web application without your prior consent. Your personal information as well as the payment information you provide is securely encrypted and protected using the latest encryption and security technologies.
